Accessibility

The Alamo strives to provide a memorable experience to every visitor.

All public areas of the Alamo are accessible however, the historic structures may present challenges. Alamo Staff members are here to assist. We welcome visitor feedback in reference to accessibility issues.

Service Animals

Trained service animals as defined under the Americans With Disabilities Act (ADA) are always welcome at the Alamo and are permitted to enter the Alamo grounds, Church, and other historic buildings with their handles.

The Alamo welcomes millions of visitors each year, including many who attempt to bring non-trained pets into the historit site. Therefore, Alamo Rangers or staff will ask all visitors to verify that their animal is a trained ADA service animal before entering the site.

Definition of a Service Animal

Under the ADA, a service animal is defined as a dog that has been specifically trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. ADA also includes dogs which have been specifically trained to calm a person who has PTSD.

Comfort or Emotional Support Animals

An animal that provides only comfort or emotional support to a person (sometimes referred to as an emotional support, therapy, comfrt, or companion animal) does not qualify as a service animal under the ADA.

Service Animal on Site

A service animal may be excluded from the site if the animal's behavior poses a direct threat to the health or safety of others. In the event that a service animal's presence within certain areas of the historic site is demonstrated to cause a disruption or undue stress and anxiety, or present the potential for injury or illness, we reserve the right to designate such sensitive areas as off-limits.

Additional Resources

• Questions for the Alamo may be sent to: info@thealamo.org
• More information about the Texas Disability Law can be found at: https://gov.texas.gov/organization/disabilities/assistance_animals
• Definition of a service animal, per the Texas statute:http://www.statutes.legis.state.tx.us/Docs/HR/htm/HR.121.htm#121.002
• U.S. Department of Justice: (800) 514-0301; (800) 514-0383 (TTY)

Restrooms

• Restrooms are ADA compliant and can be found at the back of the grounds near the covered arbor area. Please ask any red shirted Alamo employee for direction.
• Accessible water fountains are located near the restrooms.

• The original flagstone floors are uneven in some areas. Visitors are encouraged to use caution when moving through historic structures whether on foot or in wheeled chairs or scooters.
• The original church building has only one wheeled access doorway. Please use the front door for entrance and egress. A staff member is stationed nearby to assist.
• Wheelchairs are available for check-out at the information desk inside the church. There is no rental fee, but we ask for a valid ID or license until the wheelchair is returned at the end of the visit. Wheelchairs may not leave the Alamo complex.

• The Alamo shows a 16 minute film on the history of the Alamo throughout the day entitled The Alamo: Crossroads of Texas History. This film is captioned and can be viewed in the Long Barrack Museum and in the covered arbor near the rear of the grounds.
• Tour scripts are available upon request.
• Alamo informational brochures are available inside the historic buildings for all visitors.
• Visitor Services staff are happy to arrange an American Sign Language interpreter for our deaf visitors if given notice. Please contact tours@thealamo.org at least 7 days in advance.

• An Alamo brochure is offered in Braille and is available upon request.
• Tactile experiences for groups and individuals are available with notice. The cannons and the monuments on the grounds are touchable. Please contact mlozano@thealamo.org or (210) 225-1391 ext. 4001 at least 7 days in advance.

• The Alamo has no public parking. The City of San Antonio offers free short term parking at its downtown parking facilities for vehicles with disabled permits or plates.